| At The Madden Corporation, we are committed to providing excellent customer service and offering you the best in island-style hospitality. Like our products, inspired by the people and culture of Hawaii, we are eager to share the spirit of aloha and our island’s heritage with you, our valued customer. |
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| Email:
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| Toll-free: |
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(800)
468-2800 |
| Telephone: |
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(808)
564-8853 |
| Fax: |
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(808)
564-8877 |
| Address: |
|
94-411
Ko'aki St. |
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|
Waipahu,
Hawai'i 96797 |
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| Our
Customer Service Representatives are available to assist you during
the following business hours: |
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| 7am
to 5 pm Monday thru Friday, Hawaii Standard Time |
| (9am
to 7pm Pacific Standard Time; 12pm to 10 pm Eastern Standard Time
- During Daylight Savings, please add an additional hour to the
time difference) |
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| Of
course, you can
e-mail us anytime
and we will respond within the next 1-2 business days. |
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| ORDER
BY PHONE |
| Ordering
by phone has never been easier! Call us toll-free to place your order. Our Customer
Service Representatives look forward to assisting you soon! |
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| TOLL-FREE: |
1-800-468-2800
from
anywhere in the continental U.S. |
| INTERNATIONAL
CALLS: |
Dial
the international access numbers, then (808)564-8853 |
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| ORDER
BY MAIL |
Simply
print out and complete our order form found here.
Adobe Portable Document Format (PDF) file. |
|
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| Mail
your completed order form with payment to: |
| Customer
Service |
| The
Madden Corporation |
| 94-411
Koaki St. |
| Waipahu,
Hawaii 96797 |
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| Please
do NOT send cash and make sure to include your phone number and/or email
address so we may contact you for out of stock items. |
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| ORDER
BY FAX OR E-MAIL |
Fax
or E-mail your order 24 hours-a-day to:
Fax: (808) 564-8877
E-mail:  |
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| PAYMENT |
| We
accept the following forms of payment: |
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| CHECK
OR MONEY ORDER: |
| •
Drawn on U.S. banks in U.S. dollars. |
| •
Make Payable to The Madden Corporation. |
| •
Do NOT send cash in the mail. |
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| PERSONAL
CHECK POLICY: |
| All
personal checks will be held up to five business days for the funds
to clear before orders are shipped. To ensure that your order
is shipped as quickly as possible, please send a money order, a
certified check, or use a credit card. |
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| CREDIT
CARD: |
| We accept
VISA, MasterCard, American Express, Discover and JCB credit cards
drawn on U.S. banks in U.S. dollars. Debit Credit cards with valid VISA or MasterCard logo will be accepted. |
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| SHIPPING
INFORMATION |
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| All
shipments originate from Hawai'i. Most in-stock items are normally
shipped within 3 business days via USPS. Once an order has shipped,
please allow 7-10 days for delivery. Please allow 2-4 weeks
for delivery to APO and FPO addresses. For orders containing perfumes
or colognes, please allow 4-6 weeks for delivery (see below for
more info). The Madden Corporation will not be responsible for lost
packages once delivery is confirmed. |
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| Some
rural areas may require extra time for delivery, including, but
not limited to Alaska, other U.S. Territories and military installations. |
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| DOMESTIC
SHIPPING RATES |
| ITEMS
TOTAL |
SHIPPING
FEE |
EXPRESS
SHIPPING FEE |
| up
to $15.00 |
$10.00 |
$20.00 |
| $15.01
- $30.00 |
$12.00 |
$22.00 |
| $30.01
- $45.00 |
$14.00 |
$24.00 |
| $45.01
- $60.00 |
$16.00 |
$26.00 |
| $60.01
- $75.00 |
$18.00 |
$28.00 |
|
$75.01
- $100.00 |
$20.00 |
$30.00 |
| $100.01
- $200.00 |
$25.00 |
$35.00 |
| $200.01
and over |
15%
of total invoice |
20%
of total invoice |
|
| *
Additional shipping charges may apply to heavy, oversized, or bulk
orders |
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| EXPRESS
SHIPPING |
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| Express
service (3-5 day delivery) is available for domestic shipments at
the rates listed above. Express orders are normally shipped via
FedEx 2nd Day. An actual street address is required for express
delivery. |
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| INTERNATIONAL
SHIPPING |
| Payment
for international orders must be made in U.S. dollars. Below are
our international shipping rates: |
| ITEMS
TOTAL |
SHIPPING
FEE |
INTERNATIONAL
EXPRESS SHIPPING FEE
|
| up
to $15.00 |
$24.00 |
$34.00 |
| $15.01
- $30.00 |
$27.00 |
$37.00 |
| $30.01
- $45.00 |
$30.00 |
$40.00 |
| $45.01
- $60.00 |
$33.00 |
$43.00 |
| $60.01
- $75.00 |
$36.00 |
$46.00 |
| $75.01
- $100.00 |
$39.00 |
$49.00 |
| $100.01
- $200.00 |
$44.00 |
$54.00 |
| $200.01
and over |
25%
of total invoice |
30%
of total invoice |
|
| *
Additional shipping charges may apply to heavy, oversized, or bulk
orders |
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| Once
an order has shipped, please allow 7-14 business days for delivery to international
addresses. Express Shipping (7-10 day delivery) is available for
international shipments at the rates listed above. All applicable
duties and taxes are to be paid by the customer at the time of receipt. |
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| We do
not ship to addresses in Nigeria. |
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| Due
to the alcohol content, fragrances, perfumes and colognes
are not available for shipment to international addresses. |
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| Other
restrictions may apply. |
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| PERISHABLE
ITEMS |
| We recommend
express delivery service for orders containing perishable items.
The Madden Corporation will only replace damaged perishable items
shipped via express service shipped from November 1 through April
30. Perishable items include but are not limited to cookies, chocolates,
jellybeans, taffy, cake, jams, jellies, condiments, sauces, syrups
and dressing. |
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| PERFUMES
& COLOGNES |
| Due
to Federal air safety regulations, perfumes and colognes will be
sent via USPS Parcel Post if standard shipping is selected for domestic
shipments. For these shipments, please allow 4-6 weeks for delivery
from the time the order is shipped. Other items ordered may be shipped
separately. |
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| Express
shipping for domestic shipments via FedEx 2nd Day is available for
these products at an additional $30 per package. This additional
surcharge will be applied to your order during order processing
and may not show on your initial order confirmation. |
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| International
shipping for these products is currently not available. |
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| For
more information, please call Customer Service at 1-800- 468-2800
during regular business hours.. |
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| MULTIPLE
SHIP TO ADDRESSES |
| Shipping
fees for orders sent to multiple addresses will be charged individual
shipping rates per shipping address and will comply with the above
guidelines. |
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| SALES
TAX |
| Hawai'i
has a General Excise Tax (GET) of 4.712% for consumer sales with
delivery points on O'ahu, Hawai'i and 4.166% for all other islands.
California has a statewide retail sales tax of 7.25% for all consumer
sales delivered to California. Hawai'i GET and California Sales
Tax are based upon the ship to address. |
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| OUT
OF STOCK ITEMS |
| Occasionally,
items may not be available at the time of purchase. If an item is
out of stock when the order is processed, you will be notified via
phone or e-mail. Your credit card will be billed for items only
after the items are shipped. Charges for out of stock items will
not appear on your invoice or bill. Backordered items will not incur
another shipping charge unless additional items are added to the
backorder. |
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| SATISFACTION
GUARANTEED |
| All
of our products are guaranteed. We are proud of our products and
want you to be pleased. Please notify us within 48 hours of delivery
if you are not completely satisfied. Contact our Customer Service
Department for assistance with returns at (800) 468-2800. |
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| RETURN
POLICY |
| Please
inspect all merchandise upon delivery. All defects and shipping
damages must be reported to customer service within 48 hours of
receipt of goods. Failure to do so shall constitute acceptance of
goods. |
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All
information is current at time of web update |
You
will be notified of any changes to products or pricing upon placement of your order. |
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